FREQUENTLY ASKED QUESTIONS AND KEYWORDS

Add Classes

·       Student wants to add a class (Use WebAdvisor, Telephone Registration or take signed add sheet to Admissions & Records)

Advising (Student wants to speak to an Advisor)

·         If student already has a designated major (Refer to appropriate Department)

·         If student needs assistance defining a major Refer to Counseling Office)

ASCOD Card

·       Student wants to purchase an ASCOD membership (Admission & Records Office)

·       Student wants to pick up/get their ASCOD Card (HILB Ctr./Office of Student Life)

Applying for Courses

·       Student wants to apply to the college (see Apply or Application)

·       Student wants to register into courses (see Add Classes)

Apply or Application

·       Student wants to apply to College of the Desert (Online at www.CCCApply.org)

·       Student wants to turn in their reclassification of residency (signature sheet) or application (Admissions & Records)

·       Student wants assistance with filling out application online (Admissions & Records, Transfer Center or Student Center)

Assessment (aka Testing or Entrance exam)

·       Student wants to take assessment test (Academic Skills Center ASC)

·       Student has “assessment hold” when trying to register (Counseling Office)

·       Student wants to “challenge” the assessment test or does not think that the test placed them appropriately (Counseling Office)

·       Student doesn’t want to take the assessment—“I’m only taking a golf class” or “I already took it at another college, isn’t there any way out of this?” (Counseling Office for exemption waiver)

Bus Passes

·       Student wants to purchase a bus pass (Parking Office in Admissions & Records)

Career Information

·       Student wants to know what to take to be a ____________. (Counseling)

·       Student wants to know what major he or she needs to be a ____________. (Counseling)

·       Student wants an “on-campus job (Financial Aid Office)

·       Student wants an “off-campus” job (Career/Transfer Center in Administration Building)

·       Student wants to take a “career assessment or test” (Career Center in the Administration Building)

Clubs

·       Student wants to start a club (HILB Ctr./Office of Student Life )

·       Student wants to know what clubs we have on campus (HILB Ctr./Office of Student Life)

·       Student wants to request money for their club (HILB Ctr./Office of Student Life)

·       Student wants to check their club account balance (HILB Ctr./Office of Student Life)

·       Student wants to reserve a room for a club meeting (HILB Ctr./Office of Student Life)

Credit/No-Credit

·       Student wants to file for Credit/No-Credit. (Admissions & Records)

Dropping Classes

·       Student wants to drop a course (on-line via WebAdvisor)

·       Refunds (Admissions & Records)

Education Plan (Ed Plan)

·       Student wants to make an Student Educational Plan (Counseling)

·       Student needs to complete a plan for student loan (Financial Aid)

Entrance Exam (see Assessment)

Enrollment Verification

·       Student needs a form completed showing enrollment for insurance reasons. (Admissions & Records)

FAFSA – Free Application for Federal Student Aid

·         Applications (can be completed on-line at www.fafsa.ed.gov)

Fee Waiver (AKA BOG Fee Waiver)

·         Student needs assistance with fees (Financial Aid)

Financial Aid

·       Federal and State monetary assistance for educational expenses

·       Can help with books, supplies, transportation, living expenses, and other costs

Flyers and Posting

·         Student wants to post a flyer (see Posting of Flyers)

·         Student wants approval for posting (see Posting of Flyers)

Graduation

·       Student wants to apply to graduate (“Intent to Graduate” form needs to be completed and submitted to the office of Admissions & Records)

·       Student wants to talk to someone about what they need to graduate or graduation requirements (Counseling Office)

Identification Card (aka ID card or Student ID)

·       Student wants to get/pick up their Student ID card (HILB Ctr./Office of Student Life)

·       Student wants to purchase an ID Card (Admissions & Records)

International or Foreign students

·       Student has a “student visa” F-1 Visa (International Education Program Office)

·       Worker or other Visas (Admissions & Records)

Library Services

·       Free Library Card

·       Internet Access

·       Reserve Books

·       Reference Assistance Available

·       Access To Other College Libraries

·       Collection Includes Books, Film, and Music

·       Study Areas      

·    Lost and Found (Security Office in Central Annex #3)

Major

·    Student wants to know what majors are available (Catalog, pp.60 & 61 or Counseling Office)

·    Student wants to know what classes are required for a major (Catalog)

·    Student wants assistance in choosing a major (Counseling Office)

·    Student wants to declare a major (After consultation with the Counseling Office Student goes to Admissions & Records)

Nursing Badge

·    Student wants to get/pick up their Nursing Badge (After you pay in Admissions & Records you pick up the card at the HILB Ctr./Office of Student Life)

Orientation

·    New student orientation/advisement sessions (Counseling Office)

Overload or Course Overload

·     Student wants to enroll in more than 18 units (Counseling Office)

Parking Permits

·    Student wants to purchase a parking permit (Parking Office in Admissions & Records)

Pay for Classes

·    Student wants to pay for courses (on-line using WebAdvisor, telephone, or Admissions & Records)  

Posting Flyers

·    Student wants to post a flyer/ flyers on campus (HILB Ctr./Office of Student Life for approval)

Pre-requisite

·    Student has taken course at another institution – pre-requisite check (Counseling Office)

·    Student has a pre-requisite block when trying to register (Counseling Office)

·    Student wants to “challenge” the assessment test or does not think that the test placed them appropriately (pre-requisite challenge) (Counseling Office)

Probation

·    Student received a letter about probation (Counseling Office) 

Refunds All refunds are mailed automatically to the address you have on file with the Admissions and Records Office. 

Summer refunds are mailed automatically to students in July.
Fall refunds are mailed automatically to students in October.
Spring refunds are mailed automatically to students in February.

Register for College 
Registration (Enrolling) and Registration Problems

·    Student wants help to register for a class using the computer (Admissions & Records, Transfer/Career Center or HILB Ctr./Office of Student Life)

·    Student wants to use a computer to register (HILB Ctr./Cyber Cafe)

·    Student tries to register and gets one of the following messages:

·      “see a counselor” (Counseling)

·      “pre-requisite not met” (Counseling)

·      “Assessment hold” (Counseling)

·      “need course overload” (Counseling)

·      “Owes previous balance” (Admissions & Records)
Counseling call (760) 773-2522
Admissions call (760) 773-2516

Residency

·    Student want to know if he or she qualifies as a California resident.  See the residency requirement section of the college Class Schedule or Catlalog. 

·  On this website, click on Students, Admissions, Online Forms, Residency Supplemental Questionaire (RSQ).  Complete the RSQ and submit this form along with the required documents to be considered for in-state fees to Admissions & Records, located in Building C

·    Student has a question regarding international residency issues (Admissions & Records or International Education Program Office)

Room Reservations (see Clubs)

Student Senate/Student Government

·    Student wants to apply for the ASCOD Student Senate (HILB Ctr./Office of Student Life)

·    Student wants to attend an ASCOD Student Senate meeting (HILB Ctr./Office of Student Life)

Testing (See Assessment)

Transfer

·    Student wants to know what classes they need to transfer to [name of institution] (Transfer Center or Counseling Office)

·    Student wants Transfer Guides (Transfer Center)

·    Student wants to know if a course is transferable (Counseling Office)

·    Student wants to meet with a representative from a transfer institution (Transfer Center)

Transcripts

·    Student has transcript from another college they want to turn in (Admissions & Records).
      *Transcripts are not needed for admission
      *Transcripts are only needed if students have met a prerequisite    requirement at another institutuion.  In this instance an unofficial transcript that has been printed from the web is acceptable.

    Student has transcript from another college and wants an “official evaluation”)

·  An official transcript is required when a student who has completed 30 units (12 completed at C.O.D.) is requesting an evaluation for degree requirements.


·    Student wants a copy of their COD transcript (WebAdvisor on-line requests only)

·    Student has transcript from another college and wants someone to tell them what else to take – Informal transcript evaluation (Counseling Office)

 

Tutoring

·    Students are interested in getting help in English, Math, Reading or any other academic course (Tutoring Center in the Mind Shack, East Annex)

Veteran’s Benefits

·    Student wants to use\inquire about Veteran’s Benefits. (Veterans Office in Admissions & Records) (760) 773-2536

Vendors

·    Student wants to know how to become/refer a Vendor on campus (Office of Business Services)

WebAdvisor Questions

I can not remember my password
On WebAdvisor, bottom right, click on Account Information

I can not remember my user name/ID
On WebAdvisor, bottom right, click on Account Information

 

Created by Carlos Maldonado
Director, Student Life