Key Words  
&
Frequently Asked Questions

Add Classes

·   Student wants to add a class (Use WebAdvisor, Telephone Registration or take signed add sheet to Admissions & Records)

Advising (Student wants to speak to an Advisor)

·   If student already has a designated major (Refer to appropriate Department)

·   If student needs assistance defining a major Refer to Counseling Office)

ASCOD Card

·   Student wants to purchase an ASCOD membership (Admission & Records Office)

·   Student wants to pick up/get their ASCOD Card (HILB Ctr./Office of Student Life)

Applying for Courses

·    Student wants to apply to the college (Online at www.cccapply.org)

·    Student wants to register into courses (see Add Classes)

Apply or Application

·   Student wants to apply to College of the Desert (Online at www.CCCApply.org)

·   Student wants to turn in their reclassification of residency (signature sheet) or application (Admissions & Records)

·  Student wants assistance with filling out application online (Admissions & Records, Transfer Center or Student Center)

Assessment (aka Testing or Entrance exam)

·       Student wants to take assessment test (Academic Skills Center ASC)

·       Student has “assessment hold” when trying to register (Counseling Office)

·       Student wants to “challenge” the assessment test or does not think that the test placed them appropriately (Counseling Office)

·       Student doesn’t want to take the assessment—“I’m only taking a golf class”
    or “I already took it at another college, isn’t there any way out of
    this?” (Counseling Office for exemption waiver)

Bus Passes

·   Student wants to purchase a bus pass (Parking Office in Admissions & Records)

Career Information

·    Student wants to know what to take to be a ____________. (Counseling)

·    Student wants to know what major he or she needs to be a ____________. (Counseling)

·    Student wants an “on-campus job (Financial Aid Office)

·    Student wants an “off-campus” job (Career/Transfer Center in Administration Building)

·    Student wants to take a “career assessment or test” (Career Center in the Administration Building)

Clubs

·    Student wants to start a club (HILB Ctr./Office of Student Life )

·    Student wants to know what clubs we have on campus (HILB Ctr./Office of Student Life)

·    Student wants to request money for their club (HILB Ctr./Office of Student Life)

·    Student wants to check their club account balance (HILB Ctr./Office of Student Life)

·    Student wants to reserve a room for a club meeting (HILB Ctr./Office of Student Life)

Pass/No Pass

·    Student wants to file for Pass/No-Pass. (Admissions & Records)

Dropping Classes

·    Student wants to drop a course (on-line via WebAdvisor)

·    Refunds (Admissions & Records)

Education Plan (Ed Plan)

·    Student wants to make an Student Educational Plan (Counseling)

·    Student needs to complete a plan for student loan (Financial Aid)

Entrance Exam (see Assessment)

Enrolling and Registering for class mean the same thing; you want to add a class to your schedule.

Enrollment Verification

·    Student needs a form completed showing enrollment for insurance reasons. (Admissions & Records)

FAFSA – Free Application for Federal Student Aid

·     Applications (can be completed on-line at www.fafsa.ed.gov)

Fee Waiver (AKA BOG Fee Waiver)

·     Student needs assistance with fees (Financial Aid)

Financial Aid

·    Federal and State monetary assistance for educational expenses

·    Can help with books, supplies, transportation, living expenses, and other costs

Flyers and Posting

·     Student wants to post a flyer (see Posting of Flyers)

·     Student wants approval for posting (see Posting of Flyers)

Graduation

·    Student wants to apply to graduate (“Intent to Graduate” form needs to be completed and submitted to the office of Admissions & Records)

·    Student wants to talk to someone about what they need to graduate or graduation requirements (Counseling Office)

Identification Card (aka ID card or Student ID)

·    Student wants to get/pick up their Student ID card (HILB Ctr./Office of Student Life)

·    Student wants to purchase an ID Card (Admissions & Records)

International or Foreign students

·    Student has a “student visa” F-1 Visa (International Education Program Office)

·    Worker or other Visas (Admissions & Records)

Library Services

·    Free Library Card

·    Internet Access

·    Reserve Books

·    Reference Assistance Available

·    Access To Other College Libraries

·    Collection Includes Books, Film, and Music

·    Study Areas

Lost and Found (Security Office in Central Annex #3)

Major

·    Student wants to know what majors are available (Catalog, pp.74&75 or Counseling Office)

·    Student wants to know what classes are required for a major (Catalog)

·    Student wants assistance in choosing a major (Counseling Office)

·    Student wants to declare a major (After consultation with the Counseling Office Student goes to Admissions & Records)

Nursing Badge

·    Student wants to get/pick up their Nursing Badge (After you pay in Admissions & Records you pick up the card at the HILB Ctr./Office of Student Life)

Orientation

·    New student orientation/advisement sessions (Counseling Office)

Overload or Course Overload

·     Student wants to enroll in more than 18 units (Counseling Office)

Parking Permits

·    Student wants to purchase a parking permit (Parking Office in Admissions & Records)

Pay for Classes

·    Student wants to pay for courses (on-line using WebAdvisor, telephone, or Admissions & Records)  

Posting Flyers

·    Student wants to post a flyer/ flyers on campus (HILB Ctr./Office of Student Life for approval)

Pre-requisite

·    Student has taken course at another institution – pre-requisite check (Counseling Office)

·    Student has a pre-requisite block when trying to register (Counseling Office)

·    Student wants to “challenge” the assessment test or does not think that the test placed them appropriately (pre-requisite challenge) (Counseling Office)

Probation

·    Student received a letter about probation (Counseling Office) 

Refunds Student wants to know about getting a refund (Admissions & Records)

Register for College 
Registration (Enrolling) and Registration Problems

·    Student wants help to register for a class using the computer (Admissions & Records, Transfer/Career Center or HILB Ctr./Office of Student Life)

·    Student wants to use a computer to register (HILB Ctr./Cyber Cafe)

·    Student tries to register and gets one of the following messages:

·      “see a counselor” (Counseling)

·      “pre-requisite not met” (Counseling)

·      “Assessment hold” (Counseling)

·      “need course overload” (Counseling)

·      “Owes previous balance” (Admissions & Records)

Residency

·    Student want to know if he or she qualifies as a California resident (Admissions & Records)

·    Student has a question regarding international residency issues (Admissions & Records or International Education Program Office)

Room Reservations (see Clubs)

Student Senate/Student Government

·    Student wants to apply for the ASCOD Student Senate (HILB Ctr./Office of Student Life)

·    Student wants to attend an ASCOD Student Senate meeting (HILB Ctr./Office of Student Life)

Testing (See Assessment)

Transfer

·    Student wants to know what classes they need to transfer to [name of institution] (Transfer Center or Counseling Office)

·    Student wants Transfer Guides (Transfer Center)

·    Student wants to know if a course is transferable (Counseling Office)

·    Student wants to meet with a representative from a transfer institution (Transfer Center)

Transcripts

·    Student has transcript from another college they want to turn in (Admissions & Records)

·    Student wants a copy of their COD transcript (WebAdvisor on-line requests only)

·    Student has transcript from another college and wants someone to tell them what else to take – Informal transcript evaluation (Counseling Office)

·    Student has transcript from another college and wants an “official evaluation”)

Tutoring

·    Students are interested in getting help in English, Math, Reading or any other academic course (Tutoring Center in the Mind Shack, East Annex)

Veteran’s Benefits

·    Student wants to use\inquire about Veteran’s Benefits. (Veterans Office in Admissions & Records)

Vendors

·    Student wants to know how to become/refer a Vendor on campus (Office of Business Services)

 

Created by Carlos Maldonado
Director, Student Life