Office 365 Frequently Asked Questions

Frequently Asked Questions (FAQs)

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What products are included/free with the Office 365 Suite?

You have access to Word, Excel, PowerPoint, OneNote, and OneDrive online. If you have access to download Office to your PC or Mac you get all the aforementioned apps and Publisher and Access, as well.

Who is qualified to have access?

All active employees have access to the Office 365 online apps. Only Full-Time Faculty, Leadership and Classified Staff have the ability to download the Office suite to their computers.

How many devices can I install Office 365 on?

You can install the desktop version of Office to 5 PCs or Macs, and download the Office apps on up to 5 tablets and 5 phones.

How do I install Office 365 on my device?

If you are licensed to download the desktop version of Office, you will use the "Install Office" button on your home screen after logging into Office 365.

Please note that installation of Office 365 desktop will require that you uninstall all previous versions.

Everyone can install the Office apps on their tablets and phones using the app store of their specific device.

How do I log into Office 365?

You will be able to log into Office 365 via the Faculty/Staff page on the College website or by going directly to Office 365

If I have trouble installing Office 365, who do I contact?

First try the Office 365 help section (via the question mark in the upper right hand corner of the page next to your name) to find many of the common problems and solutions. If you continue to have trouble, you can contact Microsoft support.

How do I change my password?

We do not yet manage passwords via Microsoft 365 services so all password changes must either be done from a network computer you have logged into or from the MyCOD portal, accessed from the college website.

Are there any tutorials to help me use Office 365?

There is free video-based training found at or via LinkIn Learning found in the Vision Resource Center or from Microsoft's YouTube Video Channel

Does Office 365 work on Windows 7?

If you are accessing Office 365 online only, you are able to access it via the current versions of Safari, Chrome, Microsoft Edge or Microsoft Internet Explorer 11. You may use Firefox for most applications but Microsoft Teams.

If you are able to download the Office suite to your Windows computer, you are required to use Windows 10.
If you are downloading to the macOS, then you must have one of the three most recent versions of macOS. When a new major version of macOS is released, the macOS and the previous two versions.

Do I keep control of my documents with my Office 365 access?

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

What happens to my documents if I am no longer licensed to use the Office 365 services?

If you become unlicensed, you will lose access to all Office 365 apps and your documents inside.

Adjuncts will become unlicensed when they haven't taught in the past three years.

The documents in the One Drive app will be retained until the user account is deleted.

Accounts are only deleted when you are no longer employed by the college or active in the hiring pool.

Is internet access required for Office?

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans.

Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app.

You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades.
If you do not connect to the Internet at least every 31 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones.
To reactivate your Office applications, simply reconnect to the Internet.

You do not need to be connected to the Internet to use the Office desktop applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer.